Follow these steps if you are unable to connect to your Wi-Fi modem:
- Please make sure that you are connected to the right Wi-Fi name and have entered the correct password.
- If you encounter "Authentication Error," please click on forget button then select the Wi-Fi name and type the correct password.
- Perform a power cycle by turning your modem off and then on after 5 minutes and try again after the modem fully initializes.
If this does not resolve your concern, go to PLDT Home Support Page, click on Report A Service Issue, or send us a message on PLDT Home FB Messenger,